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Please read our Product Guarantee Here

Shipping Days
Our shipping days are Monday, Tuesday & Wednesday. This makes it more likely that orders will be received before Sunday and avoids shipments getting held over on Sunday.

• Orders Placed Monday Ship Tuesday
• Orders Placed Tuesday Ship Wednesday
• Orders Placed Wednesday before 10am (PST) Ship Wednesday
• Orders placed Wednesday after 10am through Sunday Ship Monday

Shipping Method
We offer USPS Priority shipping as our standard shipping service. Since silkworms and fruitflies are a perishable good, we do not offer USPS standard parcel post because shipment may take too long. We offer Express Mail (1-2 day) service by request. Please contact us and we will quote you the cost.

USPS Priority Mail: Priority Mail generally offers 2-3 day service to most domestic destinations and one day delivery to some locations. However, neither we nor the USPS guarantees a 3 day delivery time, so it may take longer than three days. Priority Mail includes delivery to every address in the United States—including PO Boxes and military addresses.

If you need a 1-2 day guaranteed delivery time, please contact us regarding shipment via USPS Express Mail. We will then give you a quote for your order and await your response.

Please visit The USPS Postage Rate Calculator to determine how long your package will take to arrive (enter 92110 as the origin zip code).

Prices for shipping are calculated according to:
• The weight of your order
• The destination zip code where you live
• The zip code we ship from (92110)

Payment
Orders cannot be shipped until payment is received and/or verified. We accept personal checks, money orders, MasterCard, Visa and American Express. If you are paying by personal check or money order, after you check out at our store, make checks and money orders payable to The Silkworm Shop and mail to:
The Silkworm Shop
PO Box 84773
San Diego, CA 92138

Heat Packs
Live in a HOT/COLD area?
The heat / cold shouldn't be a problem, unless the product is shipping to areas of 90° and above or under 40° F. We do not use cold packs because they don't provide any protection unless shipped overnight with a Styrofoam box -- that gets too expensive. We do ship orders with heat packs during the cold season. Heat packs are $2.50 plus 1 lb. extra shipping weight. It is the responsibility of the customer to order a heat pack. Please order a heat Pack at the bottom of each product page.

If Shipment is to high temperatures of 90° and above or under 40°,
we cannot offer a live guarantee. Please see our Live Guarantee page for more details.

Terms of Use
The Silkworm Shop may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including The Silkworm Shop's live guarantee policy (http://www.silkwormshop.com/guarantee.html) and all the information contained on this page.

The Silkworm Shop reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product, errors in the prices and product descriptions posted on this web site and failure to answer emails from The Silkworm Shop regarding your order. By placing your order, you agree that The Silkworm Shop's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to The Silkworm Shop for the product giving rise to The Silkworm Shop's liability.

Returns
Living Items cannot be returned.
Non-Living items can be returned at the buyer's expense for exchange. You will be issued a store credit for the amount of the returned product. The original shipping amount will not be credited.

Please click Here for more information on our return policy.

Order Cancellations
All orders that are cancelled after being placed will incur a $2.50 service charge.

Ordering from Hawaii and Foreign Countries
Live insects cannot be shipped to Hawaii without a permit.
At this time, we cannot ship to foreign countries.
 
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